Security Center

At Financial Trust Bank, your privacy and security are very important to us.


How Secure is Online Banking?

An outstanding feature of this system is its multiple security levels. Simply stated, Financial Trust Bank's Online Banking uses a combination of the latest security technologies to protect data. To get more technical, our system features password-controlled entry, authentication, and Secure Socket Layer (SSL) protocol for data encryption and state-of-the-art firewall protection. Regulation E applies to Online Banking just like our Debit MasterCard® and liability on unauthorized electronic transactions is limited to $50.00 for transactions that are reported in a timely manner.


How secure is Mobile Banking?

Just like our Online Banking, we use the same 128-bit encryption to help keep your information safe and secure. Financial Trust Bank's Mobile Banking App does not store any personal or account information on your mobile device.


How to Protect Yourself

  • Monitor your account activity closely for any purchases that may be unauthorized. if you identify an unauthorized transaction, call us immediately.
  • We encourage you to check your credit report at least annually at annualcreditreport.com.
  • Use passwords that are not easy to guess, and use numbers and symbols when you can.
  • Safeguard your personal information, like your birthdate and Social Security Number. Ask questions before sharing your personal information such as why it's needed, how will it be protected and the consequences of not sharing it.
  • Do not respond to emails and other messages that ask for personal information.
  • Do not put personal information on a computer in a public place.


Lost or Stolen Debit Card

If your card is lost or stolen, contact us immediately at the appropriate number:

MasterCard® debit card, including Freedom Card, Franklin Busine$$Card, or HSA Card.
  • +1202-555-0737 - during regular banking hours
  • +1202-555-0737 - after regular banking hours

Lost or Stolen Business Visa Credit Card
  • +1202-555-0737 - available 24 hours
Please visit the nearest Financial Trust Bank Community Office or Contact Us to request a new card.


How do I activate my new card?

You can activate your new Financial Trust Bank card by completing a transaction at an ATM or merchant using your PIN. Additionally, you may call our Freedom Access Center at and select option 6 to activate your card.


Fraud Prevention Tools

Financial Trust Bank is strongly committed to your financial security and offers the following tools to ensure that you can use your debit and credit cards with confidence:

  • SecurLOCK Equip: SecurLOCK is a free mobile app that allows customers to manage and monitor card transaction activity. With the app, you can control how, when and where your Financial Trust Bank card is used by simply turning it on or off. For Apple devices, download the app from the Apple Store. For Android devices, download the app from the Google Play Store. Once the app has been downloaded onto your smartphone, you can register your Financial Trust Bank card(s).
  • Financial Trust Bank Fraud Center: Through this free service, we contact you immediately via text, email and phone, if we suspect fraudulent activity on your account. Customers are automatically enrolled in this service as part of our fraud protection services. To ensure that you are alerted if fraud is suspected, make sure your contact information is up to date.


Secure File Transfer

Financial Trust Bank offers a secure file transfer solution as a method of transferring files safely through the bank's website. Click here to learn more.


Fraud Prevention Tips

NOTICE: YOU ARE LEAVING F&M TRUST!

You are now leaving the Financial Trust Bank website. Links to third-party sites are provided for your convenience. Such sites are not within our control and may not follow the same privacy, security or accessibility standards as ours. Financial Trust Bank neither endorses nor guarantees offerings of the third-party providers, nor is Financial Trust Bank responsible for the security, content or availability of third-party sites, their partners or advertisers.